October 2, 2018

Hardware Maintenance

Tier9X Hardware Maintenance

TIER9X offers customized support options, flexible SLAs, local parts back-up, call home support, 24x7x365 English-speaking call center, incident/asset tracking portal and a 29-year history of client satisfaction.

TIER9X third-party maintenance is branded as Tier Care and is offered in three levels: Tier Care Critical is 24x7x4, Tier Care Urgent is 9x5x4, and Tier Care Select is 9x5xNBD. Custom SLAs that include guaranteed restore times are available under the TIER9X Intensive Care program.

TIER9X provides independent maintenance on post-warranty assets, including (but not limited to):

Dell EqualLogic

Dell PowerVault
Dell PowerEdge (PE)

Dell EMC Devices
Dell PowerConnect

Dell Compellent

HP 3PAR
HP All-in-One Storage
HP EML Tape Libraries
HP LeftHand
HP Procurve
HP Proliant Tower
HP NonStop Systems
HP StoreOnce

HP StoreServ
HP EVA
HP VLS Tape Libraries
HP XP
HP Integrity
HP B-Series Switches
HP StoreEasy
HP D2D

HP3000
HP MSL Tape Libraries
HP StoreVirtual
HP 9000
HP Proliant BladeSystem
HP P9500
HP P2000
HP SureStore

HP9000
HP ESL Tape Libraries
HP P4000
HP P9500
HP Proliant Rackmount
HP NetServer
HP MSA
HP Cisco Catalyst Interconnects

IBM BladeCenter
IBM TotalStorage

IBM iSeries
IBM XIV

IBM pSeries
IBM xSeries

IBM Storwize
IBM zSeries

Sun/Oracle SPARCstorage
Sun/Oracle UltraSPARC

Sun/Oracle Sun Storage
Sun/Oracle Sun Fire V

Sun/Oracle StorEdge
Sun/Oracle SPARC Enterprise

Sun/Oracle StorEdge
Sun/Oracle SPARC Enterprise

EMC VNX
EMC VMAX
EMC Symmetrix

EMC VNXe
EMC Connectrix
EMC Virtual Tape Library

EMC CLARiiON
EMC Data Domain

EMC Celerra
EMC Isilon

NetApp FAS200
NetApp FAS900-NetStor

NetApp FAS2000
NetApp StorVault

NetApp FAS3000
NetApp V-Series

NetApp FAS6000
NetApp IBM N-Series

Hitachi AMS

Hitachi Freedom
Hitachi USP

Hitachi Lightning
Hitachi VSP

Hitachi Thunder

Cisco MCS
Cisco Security Appliances

Cisco UCS
Cisco MDS Fibre Switches

Cisco Catalyst Switches
Cisco Nex

Cisco Routers